At Soul Salvation International Ministries, we value the generosity of every individual who supports our mission. This Refund Policy outlines the circumstances under which refunds may be issued, ensuring clarity and fairness for all transactions processed through our ministry.
Our Commitment
SSIM is committed to handling all financial transactions with integrity and transparency. While all giving to the ministry is deeply appreciated, we understand that errors, cancellations, and exceptional circumstances arise. This Policy exists to address those situations with grace and clarity.
All refund requests are reviewed individually and processed with care. We aim to respond to all requests within 5 business days.
Charitable Donations
Voluntary donations — including tithes, offerings, and general ministry contributions — are gifts to God and to the furtherance of the Gospel. As such, they are generally non-refundable once processed.
However, SSIM may consider a refund of a charitable donation in the following limited circumstances:
Refund requests for charitable donations must be submitted within 30 days of the original transaction date.
Event Registrations
Registration fees for SSIM conferences, retreats, seminars, and special programs are subject to the following refund schedule:
Ministry Resources & Products
Physical products such as books, CDs, devotional materials, and ministry merchandise are eligible for a refund or exchange under the following conditions:
Digital products (downloadable audio, video, e-books, or online course access) are non-refundable once accessed or downloaded, as delivery is immediate and cannot be reversed.
Recurring Giving
If you have set up a recurring donation or giving plan and wish to cancel it, you may do so at any time by contacting us at support@ssiministries.org or through your online giving account. Cancellation requests must be received at least 3 business days before the next scheduled transaction to prevent that payment from processing.
Refunds for recurring donations that have already processed will be evaluated on a case-by-case basis in accordance with the charitable donation guidelines in Section 2.
Refund Summary Table
The table below provides a quick reference for refund eligibility across transaction types.
| Transaction Type | Refund Eligible? | Conditions |
|---|---|---|
| Charitable donation | Generally No | Exceptions for duplicates, errors, or unauthorized charges within 30 days |
| Event registration (14+ days out) | Yes | Full refund less 5% admin fee |
| Event registration (7–13 days out) | Partial | 50% of registration fee |
| Event registration (<7 days out) | No | Transfer to another attendee permitted |
| SSIM-cancelled event | Yes | Full refund within 7 business days |
| Physical product (unopened) | Yes | Within 14 days of receipt |
| Defective / wrong item | Yes | Full refund or replacement, any time |
| Digital product / download | No | Non-refundable once accessed |
| Duplicate / erroneous charge | Yes | Full refund of duplicate amount |
How to Request a Refund
To submit a refund request, please contact us using any of the following methods and include the details listed below:
Please include the following in your request:
Processing Timelines
Once a refund is approved, please allow the following processing times:
SSIM will notify you by email once your refund has been processed.
Errors & Duplicate Charges
If you believe you have been charged in error or have been billed multiple times for the same transaction, please contact us immediately at support@ssiministries.org. We will investigate promptly and, if confirmed, issue a full refund of any erroneous charges within 5 business days of confirmation.
Policy Updates
SSIM reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.